The short version: Be cool with our stuff. Don't try to break our website or copy our work. We do our best to provide useful services, but we can't promise the website is always perfect or available. We're a small business — we can't take on unlimited risk for a $5 contact form submission. These terms govern your use of our website and our services.
The full terms are below. They're as plain-English as we could make them while still being legally meaningful.
Your agreement to these terms
By using our website at whatthefoxtrot.com, subscribing to our newsletter, contacting us through our site, or engaging us for design services, you agree to these Terms of Service. If you don't agree with any part of these terms, please don't use our website or services.
These terms apply to everyone who visits the site — clients, prospects, casual visitors, the curious — and they're meant to set fair, reasonable expectations for both sides.
About us
What the Foxtrot ("we," "us," "our," or "What the Foxtrot") is a web design studio operated by SyntriqIQ LLC, a Georgia limited liability company. We provide custom website design and development services for small businesses, primarily in Gwinnett County and the broader Atlanta metro area. References to "What the Foxtrot" in these Terms mean SyntriqIQ LLC operating under that brand name.
Using our website
You may browse our website, read our content, fill out forms, and subscribe to our newsletter for personal, non-commercial purposes. We grant you a limited, non-exclusive, revocable license to do these things.
If you want to use our content for any commercial purpose, like republishing our writing or quoting us in your marketing, please ask first.
Things you can't do
When using our website, you agree not to:
- Try to break, hack, or interfere with our website or its security
- Use automated tools (bots, scrapers, spiders) to copy content from the site without our permission, except for legitimate search engine indexing
- Submit false, misleading, or malicious information through our forms
- Use the site in any way that violates any applicable law or regulation
- Impersonate any person or entity
- Attempt to gain unauthorized access to any portion of the site or our systems
- Use the site to send spam, harassment, or harmful content to us or anyone else
- Reverse engineer, decompile, or attempt to extract the source code of the site
- Use any of our content, branding, or design elements to suggest false endorsement or affiliation
If you violate any of these rules, we reserve the right to block your access to the site, refuse to provide services to you, and pursue any legal remedies available to us.
Our content and intellectual property
Everything on this website — the design, the code, the photographs, the illustrations, the writing, the logo, the brand name, the case studies, the newsletter content — is owned by SyntriqIQ LLC unless explicitly noted otherwise. It is protected by copyright, trademark, and other intellectual property laws.
The "What the Foxtrot" name and fox logo are our trademarks. You may not use them without our written permission.
You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any of our content without our prior written permission. Sharing a link to our site or quoting a sentence in a relevant context is fine.
Content you submit to us
When you submit information to us — through the contact form, by email, in a project brief, or in any other way — you keep ownership of that content. By submitting it, you give us a non-exclusive license to use it for the purpose you submitted it for. For example:
- If you fill out our contact form, we use your information to respond to you and potentially work on a project together
- If you become a client and provide us with text, photos, or other content for your project, we use it to build your website
- If you give us testimonial language, we may share it on our website with your name attached
You promise that the content you submit is accurate, that you have the right to share it with us, and that it doesn't violate anyone else's rights.
Third-party links
Our site may contain links to other websites we don't own or control. We provide these links because we think they might be useful, but we're not responsible for the content, privacy practices, or terms of any third-party site. When you leave our site for another, please review that site's terms and privacy policy.
Our services and project work
If you engage SyntriqIQ LLC (operating as What the Foxtrot) to provide design services for your business, the specific terms of that engagement will be governed by a separate written agreement (a project agreement, statement of work, or contract) that we'll send you before work begins. That agreement will cover scope, deliverables, timeline, payment, and revisions.
These Terms of Service govern your use of this website and don't replace any project-specific agreement.
The newsletter
If you subscribe to The Foxtrot Field Notes, you'll receive periodic emails from us, typically monthly. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any newsletter email.
Newsletter content is provided for informational purposes only. It is not professional advice tailored to your specific business situation. Decisions you make based on newsletter content are yours alone.
Disclaimers
We provide our website and content "as is" and "as available." While we try our best to keep everything accurate, working, and useful, we make no warranties or guarantees about the website. Specifically:
- We don't promise that our website will always be available, error-free, or secure
- We don't promise that the information on our site is complete, accurate, or current at all times
- We don't promise that any results, outcomes, or business benefits described in case studies, newsletter content, or project descriptions will apply to your specific situation
- We don't guarantee specific search engine rankings, conversion rates, or business outcomes from any website we build, unless explicitly agreed to in a project contract
Limitation of liability
We're a small business. We can't take on unlimited risk for the casual use of our website or content. To the fullest extent allowed by law:
- SyntriqIQ LLC (operating as What the Foxtrot) is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or content
- Our total liability for any claim related to your use of the website is limited to $100 USD or the amount you've paid us in the past 12 months, whichever is greater
- This limitation applies regardless of the legal theory of the claim — contract, tort, negligence, strict liability, or otherwise
Some jurisdictions don't allow the exclusion or limitation of certain damages, so some of the above may not apply to you. In those jurisdictions, our liability is limited to the maximum extent allowed by law.
For paid client engagements, the liability terms in your specific project agreement may differ — those will govern your project relationship with us.
Indemnification
You agree to defend, indemnify, and hold harmless SyntriqIQ LLC (operating as What the Foxtrot), its members, and contractors from any claims, damages, or expenses (including reasonable attorney's fees) arising from:
- Your violation of these Terms of Service
- Your violation of any law or third-party rights
- Content you submit to us that is inaccurate, infringing, or harmful
- Your misuse of our website or services
Governing law and disputes
These Terms of Service are governed by the laws of the State of Georgia, without regard to its conflict of law principles.
Any dispute arising from these terms or your use of our website will be resolved as follows:
- First, talk to us. Email hello@whatthefoxtrot.com describing the problem. Most issues can be resolved with a friendly conversation.
- If that doesn't work, any legal action must be brought in the state or federal courts located in Gwinnett County, Georgia. You and SyntriqIQ LLC both consent to the exclusive jurisdiction of those courts.
You agree that any claim must be brought within one year of when the issue arose, or be forever barred.
Changes to these terms
We may update these Terms of Service from time to time. When we do, we'll change the "Last updated" date at the top of this page. For significant changes, we'll do our best to notify subscribers and active clients by email.
Your continued use of the website after any changes means you accept the updated terms.
How to contact us
Questions about these Terms of Service? The fastest way to reach us is by email:
What the Foxtrot is operated by SyntriqIQ LLC, a Georgia limited liability company based in Suwanee, Georgia.
These terms are provided in good faith and reflect our actual practices and reasonable expectations. They are not legal advice. If you have specific legal questions about how these terms apply to your situation, please consult an attorney.